Description:

Snowflake is seeking a Certification Coordinator to join its Education Services team. This role is ideal for individuals passionate about certification operations, education support, and enabling technical professionals to succeed.

As a Certification Coordinator, you will be responsible for supporting the SnowPro Certification Program, including customer support, exam operations, SME processes, documentation, and certification development. You’ll work closely with technical experts, cross-functional teams, and customers worldwide to ensure smooth operations and high-quality candidate experiences.

This position requires strong communication skills, adaptability to new technologies, and the ability to thrive in a fast-paced, global environment. If you’re excited about building technical champions and supporting education at scale, this could be a perfect fit for you.

Key Responsibilities:

• Manage certification-related customer support cases in Salesforce and handle escalations.
• Support SnowPro customer operations (continuing education, candidate experience, exam security, voucher distribution).
• Assist with Subject Matter Expert (SME) processes (recruitment, agreements, documentation).
• Support certification development teams and related systems.
• Assist in exam publishing and localization with Pearson Vue.
• Improve and operationalize certification processes.
• Create and maintain accurate certification documentation.
• Ensure certifications remain updated with Snowflake platform releases.

Key Technical Skills:

Customer Support, Salesforce, Certification Program Management, Exam Development, Documentation, Communication Skills, Technical Training, Technical Writing, Education Support, Fast Adaptability

Requirements:

• Bachelor’s degree or equivalent experience in Education, Computer Science, Data Systems, Statistics, or related field.
• 1+ years of experience in IT, technical training, or technical writing.
• 2+ years of experience in customer-facing certification development or education support role.
• Strong ability to quickly adapt to new technologies.
• Understanding of remote/asynchronous work practices.
• Excellent written and verbal communication skills.

Bonus Skills:

• SnowPro Platform Certification.
• Experience with Pearson Vue ExamDeveloper Item Banking Software.
• Familiarity with QTI (Question & Test Interoperability) standards.